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Terms and Conditions

Payment Methods

Customers can pay for goods either online by credit card using World Pay's secure site or by printing the order form and mailing together with a cheque payable to Celtic Glass Designs. Both methods of payment will be confirmed by e-mail. All prices are in £ sterling inclusive of VAT at the current rate, but this is refunded at the checkout to non-EU customers ordering goods to be delivered to non-EU countries.

Our VAT no. 754 4089 17

Delivery

We aim to deliver most goods within 3-5 days in the UK and 5-8 days overseas.

Hand-painted glassware items, including champagne flutes, water sets, wine glasses, goblets, bowls, dram glasses, candle holders, coffee glasses and tumblers, are made to order and so delivery may be up to 7 days in the UK and 14 days for overseas orders. Stained glass gifts are not made to order and so are included in the normal delivery times.

If a customer wishes to check availability before ordering please telephone 01205 761461 or e-mail beverley@celticglassdesigns.co.uk. We will endeavour to meet all our customers requirements.

Postage and packing depends on weight and delivery zone (UK, European Union, Rest of Europe and Rest of World), and is calculated at the checkout. UK postage is FREE for orders under 100g.

Our guarantee

We guarantee to the customer our goods to be in good order. Each piece of glassware is checked twice during production. However, in the event of faulty goods or breakages please inform us immediately by e-mail or telephone and state whether a replacement, credit or refund is required. Please do so within 14 days of receipt of goods. This does not affect your statutory rights. Our aim is to satisfy our customers.

Customer Services and Complaints Procedure

For customers who wish to check any aspect of our product or service please contact Beverley Gallagher by e-mail at beverley@celticglassdesigns.co.uk or telephone 01205 761461 Monday to Friday 9.00 a.m. to 5.00 p.m. who will endeavour to resolve any query or complaint speedily within 5 working days. Our aim is to effectively resolve any customer complaint.

Cancellation rights

The customer has the right to cancel the order. Cancellation must be within 7 working days from receipt of the goods starting from the day after the goods are received. The goods must be intact and resaleable. The customer must bear the cost of returning the goods. All items detailed on the invoice including FREE items must be returned intact. A refund for the amount, less the cost of carriage, will be made within 30 days via Worldpay or cheque, according to whichever method of payment was originally used.

Privacy

We are committed to protecting your privacy and operate within the Data Protection Act 1998. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information from you to process and confirm your order. We collect any information given at the time of ordering and when you register for our mailing list. If you have opted to join our e-mailing list we will also e-mail you to inform you of our special offers. If at any time you wish to withdraw from this service please fill in this form. The person responsible for privacy matters is Beverley Gallagher who can be contacted by e-mail at beverley@celticglassdesigns.co.uk

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. For further information about cookies, please see the Wikipedia article. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Our website uses cookies for the shopping basket facility on the website. These cookies fall in to Category 1 of the ICC UK Cookie guide. Without these strictly necessary cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Contact Details

Beverley Gallagher trading as Celtic Glass Designs can be contacted at:
Celtic Glass Designs, Peachy House, Church End Road, Freiston, Boston, Lincolnshire PE22 0LL, UK
Tel 01205 761461   Fax 01205 760470   E-mail beverley@celticglassdesigns.co.uk

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